Privacy Policy

Cresolv Smart Solutions

Effective Date:04 Auguet 2017
Last Updated:28 April 2026

Cresolv Smart Solutions (“Cresolv”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal and business information collected through our websites, software platforms, mobile applications, APIs, portals, SaaS solutions, and related digital services.

This Privacy Policy explains how Cresolv collects, uses, stores, processes, and protects information when users access or use:

• Cresolv websites
• Android applications
• iOS/mobile applications
• SaaS platforms
• Customer portals
• Vendor portals
• APIs and integrations
• Enterprise software solutions
• Cloud-hosted services

By accessing or using our services, users agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Website visitors
• Mobile app users
• Customers and client organizations
• Vendors and partners
• Employees authorized by client organizations
• Users accessing Cresolv platforms through integrations or APIs
• This policy applies to all Cresolv products, including but not limited to:
• Finance Automation Platforms
• AP & AR Automation
• Collection & Recovery Systems
• Warehouse Management Systems
• Audit & Compliance Platforms
• Document AI Solutions
• Workflow Automation Platforms
• Mobile Field Applications
• Vendor & Customer Portals

2. Information We Collect

A. Personal Information

We may collect personal information such as:

• Name
• Mobile number
• Email address
• Designation
• Company name
• Department information
• Address details
• Login credentials
• Employee ID
• Profile photos (if uploaded)

B. Business & Operational Information

Depending on the solution being used, we may collect:

• Invoice data
• Financial records
• Vendor information
• Customer records
• Collection activity data
• Warehouse transaction data
• Audit observations
• Documents uploaded by users
• Operational workflow data
• Billing and payment details

C. Mobile Application Information

For Android and mobile applications, Cresolv may collect device-related information including:

• Device type
• Operating system version
• Device identifiers
• IP address
• Browser type
• Mobile network information
• App usage statistics
• Crash reports and diagnostics

D. Location Information

Certain applications may require access to device location for operational purposes such as:

• Field visit tracking
• Collection activity verification
• Attendance tracking
• Delivery validation
• Route monitoring
• Warehouse movement tracking
• Location data is collected only where necessary and based on user permissions granted through the device operating system.

E. Camera & Media Access

Our mobile applications may request access to:

• Camera
• Photos
• Media files
• Document storage
• This is used for:
• Document uploads
• Invoice scanning
• Proof-of-delivery capture
• Audit evidence uploads
• QR/barcode scanning
• Profile photo updates
• We do not access media files unrelated to application functionality.

F. Microphone Access

Where applicable, the application may request microphone permissions for:

• Voice notes
• Audio-based workflows
• Communication features

Microphone access is activated only when required by application functionality.

3. How We Use Information

We use collected information for:

• Providing software services
• User authentication and access control
• Workflow automation
• Customer support
• Platform improvement
• Analytics and reporting
• Operational monitoring
• Security management
• Fraud prevention
• Compliance and audit purposes
• Notification and communication services
• Integration with ERP or third-party systems

4. Android App Permissions

Depending on the application functionality, Cresolv mobile applications may request the following permissions:

Permissions are requested only when necessary for the operation of specific application features.

Users may manage permissions through their device settings.

5. Data Sharing & Disclosure

Cresolv does not sell personal information to third parties.

We may share information with:

• Authorized client organizations
• Cloud hosting providers
• ERP or integration partners
• Payment gateway providers
• Analytics providers
• Legal or regulatory authorities when required by law

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

6. Data Security

Cresolv implements reasonable administrative, technical, and organizational safeguards to protect data against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Cybersecurity threats

Security controls may include:

• Role-based access controls
• Encryption protocols
• Secure authentication
• Audit logs
• Firewall and network protection
• Secure cloud infrastructure
• Access monitoring

7. Data Retention

We retain information only for as long as necessary to:

• Deliver services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Support audit and compliance activities
• Retention duration may vary depending on:
• Business requirements
• Client agreements
• Regulatory obligations
• Operational policies

8. User Rights

Subject to applicable law, users may request:

• Access to their information
• Correction of inaccurate data
• Deletion of personal information
• Restriction of processing
• Withdrawal of consent
• Export of certain data

Requests may be submitted through official Cresolv support channels.

9. Cookies & Tracking Technologies

Our websites and platforms may use:

• Cookies
• Session tracking
• Analytics tools
• Performance monitoring technologies
• These help us:
• Improve user experience
• Analyze platform performance
• Enhance security
• Remember user preferences

Users may disable cookies through browser settings, though some functionality may be affected.

10. Third-Party Services

Cresolv platforms may integrate with:

• ERP systems
• Cloud services
• Payment gateways
• Communication tools
• Authentication providers
• Analytics platforms

We are not responsible for the privacy practices of third-party services outside Cresolv’s direct control.

Users are encouraged to review the privacy policies of integrated third-party services.

11. International Data Processing

Where applicable, data may be processed or stored in cloud infrastructure located in different jurisdictions depending on hosting environments and client configurations.

Cresolv takes reasonable measures to ensure appropriate data protection standards are maintained.

12. Children’s Privacy

Cresolv platforms are designed for business and enterprise use and are not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

13. Compliance & Regulatory Alignment

Cresolv aims to align with applicable regulations and industry practices, including:

• Digital Personal Data Protection Act (DPDP), India
• Information Technology Act, India
• Enterprise security standards
• Contractual data protection obligations

14. Changes to This Privacy Policy

Cresolv Smart Solutions reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be published on the official website and/or application platforms with revised effective dates.

Continued use of services after updates constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Cresolv Smart Solutions

Email: privacy@cresolv.com
Website: www.cresolv.com
Phone:+91-7738829118

Cresolv Smart Solutions

Secure Digital Platforms for Intelligent Enterprise Operations

Finance • Audit • Collections • Warehouse • AI • Workflow Automation • Mobile Applications